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KSB offering round the clock virtual care

DIXON – When it comes to live in cyberspace – like life in general – there’s the good, and the not so good.

First, the good: KSB has a new diagnostic service available virtually any time of the day or night.

KSB Care Anywhere launched in October, the hospital said in a news release.

To use it on any device, go to, click on virtual care, select your reason for the visit from a list of more than 40 common conditions and answer a few questions.

Responses are sent to a KSB clinician for review, and within minutes, you have your diagnosis and treatment plan. You might be directed to urgent care or to the doctor’s office for further evaluation, but most of the time, your ailment can be treated without leaving your house.

If a prescription is needed, there’s a map that allows you to choose the pharmacy to which you want it sent.

KSB clinicians will respond within 1 hour between 6 a.m. and 10 p.m. daily. If you visit during off hours, the response will be sent by 7 a.m. the following day.

A virtual visit costs $35, if you receive a diagnosis through the platform. If not, and you have to head to the doctor’s, the service is free.

Use promo code SVM and the first visit is free. Call KSB at 815-288-5511 for more information.

Now, the not so good:

KSB is taking steps to beef up its cybersecurity in the wake of a phishing attack, compliance officer Suzanne Ravlin said in a separate news release.

Officials determined on Oct. 1 that someone may have gained access to an employee’s email account, which contained a spreadsheet with information on patients younger than 18 who visited the emergency department between Nov. 1, 2018, and May 1.

The spreadsheet contained the patients’ names, dates of birth, phone numbers, health insurance carrier name, diagnoses and clinical information on the care they received.

KSB immediately took steps to secure the account and began an investigation, and has no indication that any patient information was misused, Ravlin said in the release.

“In an abundance of caution,” on Saturday KSB began mailing letters to patients, and it has established a number – 833-942-1225 – for patients with questions about the incident. It’s staffed from 8 a.m. to 5:30 p.m. Monday through Friday.

“KSB sincerely regrets any concern or inconvenience this incident may cause its patients,” the release said.

“To help prevent something like this from happening in the future, KSB is implementing additional security measures to protect its email system and is conducting additional training on cybersecurity for all workforce members. Workforce members have received, and will continue to receive, reminders about safeguarding information stored electronically and how to avoid phishing scams.”

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