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State

Unemployment division tech problems are fixed

The state agency that distributes unemployment benefits has resolved its computer problems and is resuming normal operations.

The Illinois Department of Employment security said the fix means benefit recipients who certified their claims on Monday will receive their payments by today.

Some 29,000 people were supposed to receive payments on Wednesday but did not because of the computer problems.

IDES said a database error developed Monday that caused problems with the Illinois Benefit Information System. People who tried to use the system to certify a claim got a message that the system was down for maintenance and that they should try again later.

The cause of the malfunction has not been determined.

IDES said claimants can once again go online to file new claims or certify employment status.

It said anyone who was unable to either file a claim or certify status over the last 2 days because of the computer problem should do so now.

It takes up to 2 days to process payments.

People who filed new claims Thursday or certify their employment status likely won’t receive payments until Monday, IDES said.

IDES can be contacted at 800-244-5631. People can also visit a local IDES office. Office locations can be found at www.ides.illinois.gov/Pages/Office_Locator.aspx

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