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Reference Guide

This quick reference guide will help you become better acquainted with our delivery and billing procedures and the many reader services offered.

• Subscribing
• Vacation Services
• Change of Address
• Delivery Problem
• Questions About Bill Payment
• Mail Subscription

Going On Vacation?

Be sure to call our subscriber services number and let us know ahead of time. We will be pleased to hold your papers while you are away. When you return, we will have all the papers delivered to you. When you call our office, simply ask for a Vacation Package. If you do not want to have the papers held, your account will automatically be credited.

We also offer NIE Vacation Donation. By donating your newspaper to the Newspapers In Education (NIE) program while on vacation, you provide area classrooms with FREE newspapers during the school year! This program allows students to use the newspaper in their classrooms for subjects such as history, math, and English. When you call the circulation department to temporarily stop your paper, tell us you would like your credit to go to the NIE program. Help us help our children’s learning opportunities.

Missed Delivery Service

If you have not received your Sauk Valley Newspaper by 7 a.m. Monday through Friday, call our circulation customer service department at:

Daily Gazette 815-625-3600 ext. 5301
Telegraph 815-284-2222 ext. 5301
800-798-4085 ext. 5301

Monday-Friday: 7:00 a.m.-5:30 p.m.
Saturday: 8a.m.-Noon.

Delivery Times

Your newspaper should arrive at your home by 7 a.m. Monday-Friday and 8a.m. Saturday.

Delivery Problems?

If your newspaper is ever missing, damaged or wet, please call our Customer Service Department, at:

Daily Gazette 815-625-3600 ext. 5301
Telegraph 815-284-2222 ext. 5301
800-798-4085 ext. 5301

Change Of Address

If you are moving within the area, please call us about transferring your subscription from your old address to your new address at least 3 days before moving.

Subscription Payment Options

For your convenience, Sauk Valley Newspapers offers the following payment options:

Direct Billing
If you pay at your local Sauk Valley Newspaper office, you will receive your renewal statement from the newspaper four weeks before your subscription expiration date.

Credit Card
You can authorize the newspaper to charge your subscription to your credit card. We accept Master Card, Visa and Discover.

Mail Subscription

If you are moving outside our circulation area, or if you would like to mail the newspaper to a friend, relative, or business, please contact us about mail subscription services. Mail subscriptions are payable in advance.

Gift Subscription

Sauk Valley Newspapers would also make a great gift for relatives or friends. Decide how long you want them to receive the newspaper: 1 week, 4 weeks, 13 weeks, 26 weeks, or 52 weeks.

About Your Payment

Home delivery subscribers may choose from two convenient payment methods. You may be invoiced, with options to pay us by mail monthly, quarterly, twice a year or yearly, or you may choose the convenient EZ-Pay. EZ-Pay subscribers enjoy the convenience of automatic billing to their credit card or checking account. EZ-Pay will bill you monthly. We accept Visa, Mastercard and Discover. You may also pay in person at the customer service counter. We accept personal checks, credit cards, money orders and cash.

If you need to interrupt your service for any length of time, such as vacations, call the subscriber services number and we will stop delivery of your paper. You will not be charged for any newspapers you have asked us not to deliver.

Back Issues

Back issues of Sauk Valley Newspapers for the previous 30-day period are available at the customer service counter. The cost of the paper is $1 for the daily issue and $2 for Saturday. To have a back issued mailed, the cost is $2.50 for a daily issue (additional copies $1) and $3.50 for a Saturday issue (additional copies $2.50).

To inquire about a back issue or to have one mailed, please call

Daily Gazette 815-625-3600 ext. 5301
Telegraph 815-284-2222 ext. 5301
800-798-4085 ext. 5301

Newspaper In Education

Sauk Valley Newspapers’ NIE program provides a “Living Textbook” to our schools. The newspaper that you read each day is a powerful teaching tool. This “living textbook” is as fresh as each day’s news. Newspaper In Education (NIE) is a unique partnership amoung classrooms, community sponsors and Sauk Valley Newspapers. Schools throughout the Sauk Valley area receive the newspaper daily FREE of charge because of generous community support. The NIE program also provides teachers with curriculum ideas.

The NIE program is supported by individual and business sponsorships. For more information on sponsorship opportunities or newspaper delivery for your classroom, please call Sheryl Gulbranson at (815) 625-3600 ext. 5300.

 

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