Digital Access

Digital Access
Access and all Shaw Media Illinois content from all your digital devices and receive breaking news and updates from around the area.

Home Delivery

Home Delivery
Local news, prep sports, Chicago sports, local and regional entertainment, business, home and lifestyle, food, classified and more! News you use every day! Daily, Daily including the e-Edition or e-Edition only.

Text Alerts

Text Alerts
Choose your news! Select the text alerts you want to receive: breaking news, prep sports scores, school closings, weather, and more. Text alerts are a free service from, but text rates may apply.

Email Newsletters

Email Newsletters
We'll deliver news & updates to your inbox. Sign up for free e-newsletters today.

Focusing on expansion

Sterling call center adding 75-100 workers

STERLING – Focus Services is expanding again, and plans to fill 75 to 100 positions, which will bring its staff up to 250 to 275.

The inbound call center services provider in the Goodwill shopping center at 2214 E. Fourth St., is taking over the space next door, formerly occupied by Building Bridges of Sterling.

“We just found out that we have more work, so we’re going to need to expand the calling center that we just made and make it bigger for another 40 to 50 cubicles,” Focus Services recruiter Angela Montanez said Wednesday.

Focus Services does work in several industries including financial services, telecommunications, technology, retail, and government, and recently added Charter-Spectrum Communications to its portfolio, she said.

Its local operations began in 1995 in the former SuperValu grocery store in Rock Falls. The operation grew and moved across the Rock River in 2015 to its current building, which formerly housed Ace Hardware and Kroger.

Several shifts, from morning to late night, will be available, Montanez said.

The company prides itself on maintaining an interactive atmosphere among its employees, she added.

“We’re very family-oriented here. Everybody gets along, and we help clients with whatever needs they need when they’re calling in.”

To apply

Focus Services in Sterling is one of five locations in North America run by the Roy, Utah-owned company, with other locations in Clinton and Dubuque, Iowa and Ogden, Utah. It also has two locations in El Salvador and England, and one each in Nicaragua and the Philippines.

Applications are being accepted now and are available at, or at the Sterling office, 2214 E. Fourth St., Suite B.

Call 815-622-4900 for more information.

Loading more