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Local

City apologizes for water meter upgrade confusion

Water shut off would be unlikely, ‘absolute last resort’

DIXON – The city is telling residents that it’s nowhere near considering shutting off their water if they have yet to schedule a meter replacement and apologized Thursday for any confusion.

In September, the city launched its $3 million project to replace all water meters with upgraded models in the next 9 months to a year, and the southwest side of town is first on the list.

Residents must set up appointments with Morris-based United Meters Inc. to have the new meters installed, and the Dixon Police Department warned residents on social media Tuesday that if they don’t have their meters replaced, their water will be shut off, which Sauk Valley Media reported in Thursday’s editions.

City Manager Danny Langloss said the social media post since has been taken down, and shutting off someone’s water would be “an absolute last resort” that they don’t anticipate happening.

“Again, we want to make it clear that no one is in jeopardy of having their water shut off at this stage in the process,” Langloss said. “We are confident that this step will not be necessary. We have a great community, and we know we can work together to get this project completed.”

Residents would have received at least three letters about needing to schedule a replacement in addition to other attempts of reaching out to them before the city would consider a shut off, he said.

Langloss said they started with a slow roll out of the project and are on track.

UMI first sent out 400 letters to residents, and 250 meters have been replaced. Last week, 700 more were sent asking residents to set up appointments. The company also has created some night and weekend installation slots.

Most of the city’s existing water meters are outdated, and it’s mandatory that residents get replacement meters.

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