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Call after call and still no serviceman

Published: Saturday, June 14, 2014 1:15 a.m. CST

Seems to me that there is an epidemic of businessmen failing to take care of their customers.

Mr. Businessman: Yes, you – plumber, heating and air, electrician, store owner, landscaper, to handyman. If you wake up someday to find your business is failing, to what or where will you put the blame?

May I suggest that you look to yourself, as a failing manager of your business? Your failure to keep appointments, and sometimes just never showing up, is business you are passing by. 

I cannot, using both hands, count up the number of times that I have waited for a return phone call or waited for a serviceman to keep and fulfill an appointment for repair or other services. 

I wonder whether perhaps the cellphone, for one thing, is destroying your business. I have more than a few times talked to someone, and they do not even recall the conversation.

I think that your failure to stop what you are doing (driving or working) and make a note as to what you agreed to would be helpful. 

Certainly better management could go a long way toward keeping you in the black. I do not think consumers or others should have to make repeated calls to get results.

 

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