CHICAGO – As part of ComEd’s efforts to improve service to customers and enhance its storm restoration process, the company recently held a best practices symposium in Chicago.
More than 40 executives from 26 utilities and contractors attended the 2-day event to discuss optimizing restoration. Solutions that have proven effective for other utilities also were discussed.
This year, for the first time, contractors attended to provide the perspective of contractors and mutual assistance roles.
After several major storms in 2011, ComEd formed a storm taskforce and implemented enhancements to help provide a significant improvement in storm restoration times in major storms.
The company added more first responders and a state-of-the-art mobile command center to deploy to hardest-hit areas.
Other additions were customer service enhancements such as the interactive online outage map, mobile application for smart phones, mobile-enabled website, and two-way text messaging, which were identified as a “best practice” for utilities by J.D. Power.