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City Hall phone system broken

Messages for officials have been lost

Published: Wednesday, Oct. 16, 2013 1:15 a.m. CDT

DIXON – Those leaving messages for Dixon officials will not have to wait for the beep.

The portion of Dixon’s phone system that controls voice messages has failed, said Police Chief Danny Langloss, a special assistant to the City Council. This affects all city buildings, including City Hall, Dixon Police and Dixon Fire.

As a result, the city has lost a number of phone messages left with city officials this past week, meaning those who left voice messages may want to check to make sure they were received.

The system is outdated, so much so that the parts are no longer available to repair it, Langloss said.

The city will start looking for a new phone system, but the process could take time, he said. The city will research available systems and possibly put them out to bid, subject to City Council approval.

“These systems are not cheap,” Langloss said. “We want to do our due diligence, but it could take some time.”

That means unanswered direct-line calls will not go to voice mail. If that happens, call the main number 815-288-1485 to leave a message with City Hall staff, instead of using the voice mail system. Those messages will then be passed along the old-fashioned way.

Call 815-288-4411 for Dixon Police and 815-288-3323 for Dixon Fire to leave messages if direct line calls there go unanswered.

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