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ComEd offers assistance to avoid service disruption

Published: Saturday, April 6, 2013 1:15 a.m. CDT

CHICAGO – For the second year, ComEd has dedicated $10 million in assistance to help customers in financial hardship who may be facing disconnection.

The program is part of a 5-year, $50-million commitment to help ComEd customers struggling to pay utility bills, a result of the Smart Grid law enacted in 2011.

Last year through ComEd’s CARE programs, the utility was able to help more than 32,000 customers.

In addition, the company is running advertisements to encourage customers in need to apply for assistance. 

Those who have received a service suspension notice can avoid a disconnection by paying the balance owed or contacting ComEd to go on a payment plan.

In many cases, customers may be eligible for assistance money. CARE programs, include: 

■ ComEd Helps Active Military Personnel Program. CHAMP provides assistance to deployed members of the military and disabled veterans who have fallen behind on their bill and who reside within ComEd’s Northern Illinois service territory.

The benefit package includes bill payment assistance of up to $1,000 while money is available, a deferred payment plan, extended payment due dates, exemption from late charges, deposit reduction, and budget payment plans. 

■ The Special Hardship program is intended to supplement established state-sponsored programs, such as the Low Income Home Energy Assistance Program. Eligible residential customers experiencing a hardship and who are not Percentage of Income Payment Plan participants, can receive a grant of up to $1,500 toward their electricity bill. Amounts may vary while money is available. 

■ The Nonprofit Assistance Program provides a one-time variable grant of up to $2,000 for 501 (c)(3) nonprofit organizations including churches, that are experiencing a hardship.

To apply for the Residential Special Hardship grant, or the State sponsored assistance programs customers should visit a local LIHEAP Agency.

For more information on any of ComEd’s assistance programs or to enroll in ComEd’s bill-payment assistance programs, call 1-888-806-2273 or visit ComEd.Com/CARE for more information.

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