Utility bills a negative, says former resident
The utility bill is the reason we moved our family out of Rock Falls. How nice of them to “label” their customers as deadbeats when every month they find some new adjustment or service fee to tack onto the bill.
I swear, there were so many “extra” charges or fees on the bill, it could be a bill within itself. Oh, and their utility office is not exactly the nicest office to walk into and discuss a bill with.
What about the people who have lost their jobs, have a medical illness, have a family emergency, etc.?
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