I wonder whether you can find out why city officials ignore inquiries from citizens.

Over a month ago, I emailed Ted Padilla, Rock Falls street superintendent, and asked whether he could grind down several bumps on West Fifth Street. After a week or so having no response, I sent another email with a copy to the mayor.

Still no response. I emailed Michelle Conklin, deputy clerk, to ask who my alderman was and got an immediate reply. So I emailed Mark Vandersnick, 1st Ward council member, and again got no response.