Reaction to governor’s pension site varies

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But others said the website and online discussion was doing exactly what was intended.

“Any attention is good attention on the pension conundrum,” said Sen. Mike Noland, a Democrat also on the pension committee. “We do need the citizens of this state to take a very concerted look at this and inform policy makers.”

It isn’t new for politicians to rely on social media as the 2012 elections illustrated. But social media experts said it isn’t as common in state government yet, especially with a topic like pensions.

Lee Rainie, the director of the Pew Research Center’s Internet & American Life Project, called the Illinois site “fun.” He said there wasn’t much research on whether the approach would actually lead to action, but it had the potential to bring in more voices to the pension debate.

“There’s the hope that this brings new people to the process, or raise the awareness,” he said “These are important channels of information for lots of people.”

However, some expert warned that tackling such a complicated issue through social media also could, if not carefully monitored, distort the message and backfire.

Mana Ionescu, who founded the Chicago-based social media marketing company Lightspan Digital, said the state’s website got the simple and punchy approach right. But there wasn’t enough to tell viewers what they could do or why they should trust the website. She also said that someone identifiable should have appeared in the video over an unnamed person.

She also warned that the cartoon elements and the tone could create other issues, particularly with parodies.

“That runs a risk that your message falls flat or becomes completely different. You simply can’t open yourself for your message becoming the exact opposite,” she said. “In the social media days, people make decisions very quickly.”

Quinn spokeswoman Brooke Anderson said Monday night that the site is educating and engaging Illinois residents.

“A week ago people were not talking about the pension squeeze or the urgency of reform - now they are. We will continue to get the word out about the pension squeeze and the critical importance of enacting comprehensive pension reform as soon as possible,” she said in an email.

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