Thank you, Sauk Valley Media, for your excellent article June 21 on the 21st Century Learning Summit and the organizers of same. As a consumer, I see these deficiencies all the time.

I’m amazed at how few times a clerk says “thank you,” cannot carry on a two-way conversation with a customer, their frequent use of “yup,” gum chewing, cellphone ringing, and texting when I approach the counter.

I don’t like to see chipped nail polish on a waitress, and I really don’t enjoy looking at their tattoos. Nor am I interested in the conversation being carried on between two employees while I wait for my transaction to be completed. It matters not to me how their social life is going.