Fast-food customers weigh in on drive-through efficiencies
Dear Abby: May I comment on the letter from “Working the Window in Georgia” (Jan. 22), the drive-through worker who said people should have their orders ready when they pull up to the speaker? Many drive-through restaurants place their speakers in front of the first menu you see. Unless you frequent the restaurant, it’s impossible to know what you want until you reach the menu.
Also, if “corporate” is timing their employees, then maybe they should dispense with having the employees greet customers with a long list of item suggestions before taking the order. Those of us at the other end of the speaker often cannot understand a word being said, either because the speaker isn’t working properly, the order-taker has a thick accent, or the person is speaking too fast.
– Peggy in Thornton, Colo.
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